Online Courses

Explore how Dynamics 365 Contact Center equips representatives with AI-assisted tools, unified workspaces, and collaboration features for efficient service.

Learn how to support nursing staff in troubleshooting common Dragon Copilot issues, guide safe next steps, and escalate when needed.

Agent systems must operate within clear governance frameworks to ensure security, compliance, and accountability. In the GitHub ecosystem, governance is enforced through repository controls, workflows, and policies that help prevent unauthorized changes, unsafe deployments, and sensitive data exposure.

Learn how Dynamics 365 integrates with Microsoft 365 apps, leverages Power Platform, and uses AI solutions like Copilot for enhanced productivity.

Discover how Assignments in Teams for Education and Microsoft 365 LTI can help educators set clear expectations and guidelines on AI use by learners and communicate rubric-based feedback more effectively.

Create and manage scheduled jobs using Windows PowerShell

This module introduces you to sales account management capabilities in Dynamics 365, including Customer Insights – Data, Copilot in Sales, and the Sales Research Agent.

Perform code-free transformation at scale with Azure Data Factory

Learn how to design security solutions that address regulatory compliance requirements across multicloud environments. Translate compliance requirements into security controls using Zero Trust principles, Microsoft Purview, Microsoft Priva, Azure Policy, and Microsoft Defender for Cloud.

This learning path covers the configuration of financial management in Microsoft Dynamics 365 Business Central. You learn how to set up the general ledger, chart of accounts, posting groups, journal templates, currencies, dimensions, financial reports, and fixed assets.

Design a queue strategy that gets every customer to the right customer service representative fast. Configure queue types, classification rules, overflow handling, and assignment methods to eliminate routing bottlenecks and keep your contact center running at peak efficiency.

Learn AutoText fundamentals in PowerScribe One for efficient, consistent radiology reporting.