Reach customers first with proactive engagement in Dynamics 365 Contact Center

Course

by Microsoft Learn·Coding & Tech

32 min Intermediate

Learn how to configure proactive engagement in Dynamics 365 Contact Center to initiate outbound voice calls and SMS messages using AI agents and service representatives, configure campaigns with engagement types and dialing modes, and monitor performance with the proactive engagement dashboard.

Visit Microsoft Learn

Free Self-paced Professional

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