Monitor and optimize Dynamics 365 Contact Center with AI-driven insights

Course

by Microsoft Learn·Coding & Tech

1 hr 7 min Intermediate

Learn to monitor and optimize Dynamics 365 Contact Center using AI-driven insights. Configure supervisor tools for real-time conversation oversight, run proactive outbound campaigns, extend analytics with Power BI and Microsoft Fabric, and use AI-powered workforce management to forecast demand and schedule representatives.

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Free Self-paced Professional

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