Manage contact center operations with supervisor tools in Dynamics 365 Contact Center

Course

by Microsoft Learn·Professional Development

39 min Intermediate

Learn how to configure supervisor permissions, use real-time conversation monitoring and screen recording, and grant access to analytics dashboards in Dynamics 365 Contact Center.

Visit Microsoft Learn

Free Self-paced Professional

Related Courses

Interact, share, and collaborate Power BI dashboards – Online workshopcourse

Microsoft Learn|Professional Development

Learn how to share Power BI dashboards, collaborate with other users, and access a dashboard on a mobile device.

1 hr 22 minBeginner

Free

Details Visit

Customize new Outlook for Windowscourse

Microsoft Learn|Professional Development

Personalize your settings, notifications, and layout to create an environment that works the way you do to help you stay focused and efficient.

28 minBeginner

Free

Details Visit

Improve meeting collaboration with Facilitator in Microsoft Teamscourse

Microsoft Learn|Professional Development

Learn how Facilitator in Microsoft Teams helps improve meeting collaboration by generating collaborative notes, capturing decisions, and documenting action items. Explore how to use Facilitator before, during, and after meetings to help teams stay aligned and organized.

24 minBeginner

Free

Details Visit