Implement an AI-powered contact center with Dynamics 365

Course

by Microsoft Learn·Coding & Tech

2 hr 51 min Intermediate

Learn to implement an AI-powered Dynamics 365 Contact Center. Explore AI-driven architecture and deployment models, configure Copilot and AI agents, set up intelligent queues and routing rules, and automate work classification across every channel.

Visit Microsoft Learn

Free Self-paced Professional

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