Empower customer service representatives in Dynamics 365 Contact Center

Course

by Microsoft Learn·Coding & Tech

3 hr 52 min Intermediate

Learn to empower customer service representatives in Dynamics 365 Contact Center. Customize the agent workspace with experience profiles, configure scripts and macros to boost productivity, build a knowledge base with AI-assisted authoring, and deploy AI agents and Copilot features that surface the right answer at the right moment.

Visit Microsoft Learn

Free Self-paced Professional

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